Product Features and Benefits
GoldMine customer relationship management software is used by organizations of all sizes to manage sales, optimize marketing programs and deliver superior levels of customer support. GoldMine is one of the most popular and widely used Customer Relationship Management systems on the market. GoldMine has the most features and existing users to date.
GoldMine specializes in being user friendly as it is easy to customize and navigate through unlike many other programs. It has easier navigation than salesforce.com and Microsoft Dynamic CRM Software. This allows new users to comfortably work through the program with minimal training. This customer relationship software is very feature rich which helps the user out tremendously. There is a built in email client with its own integrated e-mail system that is compatible with Microsoft outlook the most popular business e-mail client.
Goldmine has a specialized calendar which greatly helps users in scheduling customer appointments, calls or internal meetings. Each individual calendar event can be scheduled to work between internal employees and external contacts.
There contact management system is one of the biggest assets of Goldmine CRM. They maintain a useful and a widespread list of companies, employees and customers while keeping customized data for each. It makes it easy on the user by keeping information on previous or new clients which can make it easier in making a sale. The staff can access very specific information on clients and thus keep up to date data on them.
For users who are always on the road, Goldmine offers a synchronisation function allowing sales staff to keep a copy of the software on their laptop. Any changes to the system or any new data inputted automatically uploads and synchronises with the system back at head office. Many CRM software do not have this feature yet which is a disadvantage to sales people and the company as a whole.
GoldMine offers other products which include:
GoldMine Premium Edition
There are two main product editions with the Premium Edition which include complete CRM dashboards and Microsoft outlook integration.
CRM Dashboards- This feature allows users to instantaneously access into Goldmine data. The dashboard client can quickly view sales, marketing and customer service business information for way quicker response times to clients. Dashboards can also be copied, edited or added by clients to fit their exact business needs which will be matched with the real-time analysis tool.
Microsoft Outlook Integration- This allows users of Goldmine to access information directly from Outlook without having to switch between both applications. This benefits the user as they are not wasting precious time going back and forth but also helps user knowledge spreading across the company.
GoldMine Mobile
In today's society business can happen anywhere and everywhere. Thus, Goldmine has come out with a mobile product for the iPhone and iPad that can be used wherever the user is conducting business. The features include:
- Gives users real time customer data and information with mobile devices or tablets.
- Give sales people access to potential sales and information while out of the office or on the road
- Access all of your calls, meetings, and to do entries in activity list
- Easy to use interface which allows touchscreen gestures
All in all with this product you can get instant access to customer information, never miss a sales opportunity while on the road again and deliver better customer relationships which will lead to customer satisfaction.
iGoldMine Web-Based CRM
This new product allows users to easily access the full functions of Goldmine Premium Edition. iGoldMine allows users to connect from any web connection or local area network. There is nothing to install or download to access iGoldMine, it is just a web browser and url. The features include:
iGoldMine Web-Based CRM is very crucial and a great alternative to a company as it can expand opportunity. iGoldMine will boost a companies bottom line by giving your sales force to access and use GoldMine through the web.
iGoldMine Web-Based CRM
This new product allows users to easily access the full functions of Goldmine Premium Edition. iGoldMine allows users to connect from any web connection or local area network. There is nothing to install or download to access iGoldMine, it is just a web browser and url. The features include:
- Ultimately reduce cost and increase efficiency based on a web-based service
- Access real-time data
- Full access to contacts, calendars, email etc
- Very flexible network options where the user can connect via local LAN, the web or other network connection
- Quick start up as remote users can start running Goldmine quick with just a URL.
- added security - all data will be stored on the central iGoldMine server.
iGoldMine Web-Based CRM is very crucial and a great alternative to a company as it can expand opportunity. iGoldMine will boost a companies bottom line by giving your sales force to access and use GoldMine through the web.